Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours.
Once the packaging and shipping process has started, it can no longer be cancelled.
A 12.5% service and processing fee applies on all cancellations.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- you do not receive them within the guaranteed time (60 days (during Covid) not including 24-48 hours processing)
- you receive the wrong item
- you do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page.
Your Refund
Your refund will be processed 24-48 hours after receipt of the returned item
Refunds may be held in credit against your account for future purchases if requested or directly refunded via the original mode of payment (ie your credit card or Paypal account)
You can return your product anytime within 30 days for an exchange or full refund (not including the products original handling & shipping fee which will be advised on application) subject to the following conditions.
- Items must be shipped back to the Regional Office & Warehouse (see address at bottom of this page)
- Must be the original size as the kits was delivered – uncut and unused.
- All kit inclusions must be returned.
- Must not be marked, scratched or damaged.
- Must be returned in the original packaging in original condition.
- All returned items will be thoroughly inspected.