Winter Kid’s Flannel Warm Bathrobe

How much do you charge for shipping?

We provide free shipping to over 200 countries around the world*
*with some exceptions

Will i be charged any shipping, customs or duties fees?

No, the price you see is the price you pay - you won’t be charged any extra fees.

When will my item ship?

If you order an in-stock item your order will ship within 3 working days.

How long will my order take to arrive?

Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at [email protected]

Can i cancel my order?

You can change or cancel an order within 12 hours. Please contact us at [email protected]

Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organisation placing the order.

Goods or services refers to the product(s) for which the buyer has placed an order for with the seller.

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa, Mastercard, Discover, and American Express. We also accept Paypal as a form of payment.

Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. If an item is lost during shipping, the total cost of the item including shipping, will be refunded to the buyer by the seller. Shipping costs may increase if shipping internationally or on rush orders. Offer for Free Shipping does not apply to any orders shipped outside of the country. Additional shipping will be charged for orders shipped outside of country. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.

More detailed information on our shipping policies is available here: shipping policy.

Items are entitled to be refunded or retuned if the buyer notifies the seller within 30 days of the date of purchase.

The buyer must contact the seller by email: [email protected] or through the customer account page on the website where a return can be processed. Not all merchandise is returnable. Shipping charges incurred for returned merchandise is the responsibility of the buyer.

Please see our return policy for more detailed information: return policy.

An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment.

Any complaints about items or the seller should be submitted to our support team. Please email: [email protected]. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of such use of the website is subject to the laws of the site owner's state.

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.